Frequently Asked Questions
What is Pilates?
Pilates is a century-old fitness method designed to increase strength, mobility, and longevity.
What are the Covid-19 procedures?
Following CDC guidelines, we require all clients to wear masks at all times in the studio. To maintain appropriate social distancing we are liming class sizes to three clients per class. We use hospital-grade disinfectant on all equipment after each use. Clients and teachers are required to wash their hands before and after every session. We are also maintaining appropriate air circulation throughout the studio. We offer online instruction for those who want the Methodology experience but prefer to remain at home.
What is the cancellation policy?
Pilates Methodology has a 24 hour cancellation policy. If a session or class is not canceled 24 hours before the time of the session or class, the client will be charged the full amount of the session or class.
Are sessions or packages transferable?
Yes! You can gift your sessions or packages to friends or family or purchase sessions or packages for others as a gift. Contact the front desk at 972-863-7470 or email at email@example.com.
What should I wear?
Comfortable athletic wear, free of buttons, snaps, and zippers. The studio is co-ed, so please dress accordingly. Baggy shorts should be avoided as we incorporate inversions and straddle stretches in our workouts. Following CDC guidelines, please wear masks at all times in the studio.
I have recently sustained an injury and am looking to get back into fitness, is Pilates for me?
Yes! Pilates is a great place to re-enter the fitness world after an injury. Our instructors are highly trained in injury management and can guide clients towards a workout plan tailored to your body's needs. Depending on the severity of the injury, a doctors note may be required.
How do I log in to the website, book a class or cancel a class?
If it is your first time on our website, you must sign up for a new account. To do this, click "log in," then "sign up with email." Enter an email address and create a unique password. Once your account is created, you can see your profile, your subscriptions, and your bookings.
To book a class on our website, log in using your email and unique password. Under "Class Schedule," select the class that you would like to book. Fill in your information and select how you would like to pay.
To cancel a class that you have booked, log in to your account. Once logged in, go to your profile and select "My Class Bookings." Find the class you would like to cancel and click the drop-down arrow. Select "Cancel" and that class will be canceled.
*Please note we have a 24-hour cancellation notice
How do I pay an invoice?
If you are due for a new package or owe for a class/session, we will send you an invoice that you will receive via email. In the email, you will select "Pay Invoice" and it will take you to our website. There, you can enter your credit card information, and you are all set! This method of paying ensures better protection of your information and credit card information. Please feel free to call the studio with any questions.